Hotel employees do not need to learn English in the same way. A housekeeper needs to explain that a room is not ready. A front desk employee needs to respond when a guest has a problem. A maintenance worker needs to describe what was repaired. A restaurant employee needs to answer questions about an order. All four employees may work in the same hotel, but the English they need during a shift is very different. That is why we created 200 English phrases for hotel employees, d

Primary keyword: Secondary keywords: English training for hospitality employees, English training for hotel employees, hospitality employee retention, hotel employee retentionSEO title: Workplace English Training for Hospitality and Employee RetentionURL slug: /workplace-english-training-hospitality-retentionMeta description: Can workplace English training help hospitality employers retain employees? Research from hotels and workplace-language programs shows how training, job

Hotels run on hundreds of short conversations every day. A housekeeping supervisor changes the order rooms need to be cleaned. A guest asks maintenance when the air conditioner will be fixed. The front desk calls housekeeping to find out whether a room is ready. An employee needs to tell a manager that something went wrong during the previous shift. Most of these conversations are ordinary. That is exactly why communication problems can be so easy to overlook. When an employe